Northeast Supply Chain Conference & Exhibition  Author Biographies and Presentations

 Managing Your Internal Supply Chain

By Michael O'Connor

Are you tired of being tired? Frustrated with having lots of performance metrics, quality improvement teams, quality councils but no results? This talk with highlight the lessons learned from two semiconductor equipment manufacturing companies established and managed internal customer supplier relationships. In one year, defects were reduced defects by over 60%, while simultaneously reducing cycle time by 50%. The resulting Quality System, was awarded the Global Zero Defects award by Sony Corporation. So if you are interested in learning a new perspective on quality and organizational transformation by managing your internal supply chain, stop by and join in.

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